Phonak Marvel: TV connector disconnects after x seconds of quiet TV signal

Has anyone been able to resolve this issue? I’m spending hours on Zoom calls daily during the pandemic.

The TV connector disconnects from my laptop while I am talking during meetings and no one else is talking.

Green light changes to white. Then only when there sudden audio input from someone else talking in the call does the TV connector wake up and the light change to green. However this wake up process takes approx 3 seconds and I’ve often missed entirely what someone has said.

Last night I tried having Spotify playing in the background on my laptop while in a meeting in a bid to keep the connection alive but it didn’t work. Maybe the volume on Spotify wasn’t loud enough. That said I’m looking for a better solution if anyone has one.

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